Some airline resume flight to Bangkok on 5 Dec08

Some of the airline like Thai Airways, Singapore Airline and Jetstar Asia are resuming some of the flight to Bangkok... But because Bangkok International Airport still unable to handle 100% capacity.. These airlines can only operate a few flights to Bangkok.. and in order to accommodate as much passengers as possible... some of the passengers are being transfer to another fight.. Thus is cause another problem for us...

We inform customers who flight are being change to another timing.. are unhappy about the arrange.. especially those who took the morning flight on Jetstar Asia and have been transferred to the evening flight... They are complaining that they lost one day because of night flight... Some are demanding us of putting them back onto the morning flight (which has already cancelled by Jetstar Asia).. As usual customers start shouting at us again.. and some are demanding us to compensate them one more day of their stay in Bangkok... and some demanding a full refund... and of course some refuse to pay for the admin fee to cancel or change date...

This time passengers are saying they want to travel.. but they are not happy with the timing.. wanting us to compensate them one more day.. Well it is neither our fault also.. nor the airline fault too... I keep on persuading customers to understand the situation in Bangkok International Airport.. Not airline don't want to fly but it is because Bangkok Airport is unable to operate at full capacity.. The Bangkok Airport needs time to recover... According to one of the airline staffs, the security still found some grenade in the airport when the PAD support are clearing out... It is a time for give and take.. Nobody wants this to happen.. We are just a middle person bridging customers and the suppliers.. And we are trying our best to assist customers.. and of course we don't sit and do nothing with the admin fee paid by customer, we got lots of paper work and requires lots of time to process any amendment or cancellation.. We have to set aside our work to work on and escalate these cancellation and amendments..

i really hope customers would understand the situation and stop putting the blame on us.. We already had been fired by so many customers for one whole week...