Customer Complaint

A customer drop a complaint to our Hong Kong counterpart and to NATAS. This what happen.

Customer complaint that we are not honest about the hotel confirmation. The hotel requested was unable to confirm and we force him to take the choice hotel. But later was able to confirm him with his first choice hotel. He also mention that we refuse to give him a refund when he wanted to cancel his booking.

This customer who came to book for a 4DHong Kong + 1 Night Stay at Disney Hollywood + 2 Night Extension in Hong Kong. On his booking form, he requested 1st choice Nathan Hotel and 2nd choice Kimberley Hotel. Because his departure date was 18May 08 (Vesak Day Peak Period) so Nathan hotel rooms are fully booked. We manage to get for him his 2nd choice, Kimberley hotel. But he refuse to accecpt his own 2nd choice hotel. (then why in the first place he give us a 2nd choice hotel?). Anyway, we tried again with Nathan Hotel by escalating this booking to the higer authority. They manage to get us the room but we must garantee it (no refund allowed). In order to fulfill this customer request, we garantee the room at Nathan Hotel and issued his airtickets. But unfortunately this customer wants to cancel his booking. (We got him the room but he don't want it). He told one of my assist manager that he saw the rates online which is cheaper and wanted to cancel his booking. (I did a check online and discovered that, room are also full during this period and the rates are not cheap)

This customer told me a different reason saying he paid on behalf of his friend who is travelling with him and now his friend refuse to pay him back (Anyway, his reason is very contradicting. If it is a problem between friends , than what has it got to do with us?)

We did our very best to filful this customer request and we felt being played out by him. Since we have escalate and garanteed the room, it would be difficult for the hotel's higher managerment to help us again, if there are really genuine cases. We need to establish a good working relationship with our Hong Kong counterparts.

Didn't we get him what he wants? Didn't we tried our very best? We delivered what was written on the booking form. Everyone was pointing finger at service staffs who give poor service, but some customers only loves to complaint without sparing a thought for us, the poor service staffs.

Wife's Nephew moving in wz us

Sunday 27Apr08, My wife's nephew, Marcus has moved in with us. He did not bring much clothing wz him and i had donated some of my smaller clothes to him. My wife will be buy him some new clothes. He seems to be very quiet and shy, got a little bored because home TV is spoil. Well he got to get used to our family lifestyle.

I wrote a letter to his principle informing her that we are bringing him for holiday during sch re-open because there are noone to look after him at home as his factured arm is on recovery. There are times he still need us to assist him to certain chores.

On Monday morning i woke up early and walk with him to the bus stop showing him where to alight when he return from school. He did forget where to alight and called my wife saying he is on the Tampines Express Way (TPE). My wife told him to alight at IKEA and we rush down to IKEA to meet him.

We brought a new TV at Giant and brought some furnitures from IKEA. Had our dinner at IKEA. The meatball spagatties Marcus is havinf is great, but portion is small, lucky wz brought 2 extra chick wings for him. Me and my wife had the Nasi Pandang and it was terrible. The long beans is not crunchy, but chewy and the chilli Tofu taste a bit fremented. And the great news was, my daughter had finally manage to finish her kids meals of, Nuggets and chips. She proudly told me that she was the scond person to finish after Kor Kor Marcus. Guess Macus had some impact on my little princess Leia.

3-in-1 Goreng Pisang

Well me now eat 3-in-1 Goreng Pisang. It was a new crispy snack from the Goreng Pisang stall near my office. It is something new to me but to my Malaysian colleagues this crispy bite is very common in Malaysia.

Inside the filling is a triple layers of Yam, Nien Gao (sticky CNY cake) and Swet Potatoes. The yam and sweet potatoes paste are so smooth, sandwich in between the yam and sweet potatoes is a soft and sweet nien gao. Outside is covered by a layer of golden brown crisp. crunchy on the outside and melts in the inside (when it hot).
Take a bite and you will see 3 nice contrast of colours: purple (yam), dark brown (nien gao) and yellow (sweet potatoes).

The stall owner is being very creative and he created something really new (to me). Now i realised that regardless of what you do, creativity makes you stand out. Most Singapore are very adventurous to try new things. Take for example, the bread papa, bread talk, donuts.. etc so much creativity has been put into a simple recipe to make a different.

A strand of hair

This morning, while waiting for the MRT train door to open before i could alight. I saw a strand of long hair (about 30cm long) being caught in between the train door. It must be a long hair passenger that alight a station before me and she should be standing very near the door. But never did i recall someone shout ouch during the train ride.
Evening on my way to buy dinner, saw a few strand of hair on the floor... Long blond hair.. What a bad hair day for me, today.

My first Blog, my first Post

Well this will be my first blog.

Blogging is a trend now and i will be blogging on travelling and living. Living to me means food, life style, fashion, arts, music and many more... so its wide topic for me to blog about.

Stay tune....