This morning a Singaporean man came with a China girl to book air ticket to Beijing.. The China girl book a one way ticket and the man book a return ticket.. They booked, paid and left...
Later in the afternoon one of my colleague received a call from a lady, wanting to check on that man's flight detail.. Saying she is his wife and would like to know his flight detail so that she could send him off at the airport... Usually we do not reveal and passenger flight or tour information to anybody other then the passengers themselves... But one of my inexperience colleague accidentally gave her all the flight detail of that man... Oh dear.. Die loh.. And too late for the senior colleague to stop her.. The wife also wanted to come down and collect his husband air ticket on his behalf... and we told her, he had already collected his air ticket... (Anyway without the receipt or booking form... we do not release the air ticket to them)
Next thing that man called and wanted to change his departure date.. and we advise him to go down to the airline to make the changes himself.. Then the wife called again to ask for more info... but we shut out mouth.. and told her that all our customer's data and their booking info are all confidential... That women tried to threaten us.. and my colleague told her that, this is there family problem and she should check wz her husband for the info... Eventually she put down the phone...
This is not the first time we got such case where wife checking on her husband flight details and whereabouts... got once this women called and said her husband went missing for days.. and wanted us to give her, her husband tour details.. (like hotel, destination etc).. of course we did not reveal to her.. we advise her to make a police report if her husband is missing...
1 comment:
and why in the 1st place the wife knows the husband book his tour thru u?
that means the wife is half smart.. haha
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