I read this article in Sunday Times on 10 May 09.. The Aviation Correspondent, Ms Karamjit Kuar wrote that Budget Airlines need to brush up in term of customer service, especially during a crisis. And they must show some flexibility when dealing ith complaints..
Once again.. Singaporean welcome budget airlines to give competition to those big brother so that fare have to come down.. And the whole travel market was stir up.. This is good.. But yet many Singaporean still does not know that Budget Airline is NO FRILLS.... You have to pay for your own meals, pay extra for check-in Luggage, pay for preferred seats and so on..
Many of the Singaporeans does not know that most budget airlines call centre are NOT located in Singapore.. they are being out source and station in a different country.. (So no point going all the way down to the airport to make a complaint, they are only the ground handling agent not the airline employees) and their main budget airline mode of booking is via Internet.. Budget Airlines does charge a very hefty service fee for amendments and of course a total no refund.. Please lah.. How much the budget airline make out of your 99ct air ticket? They too need to make a living also... They already charge a super "Lelong" fare.. and what refund you want?? Whatever happen in the world (natural disasters, political unrest, flu epidemics etc...) are NOT all airlines fault also.. and carrier gave refund only out of good will..
A $2 bowl of noodle at a hawker centre is different from a $5 bowl of noodle at the restaurant.. Try complaining to the hawker, you will get a stern stare and if worst, you will get a tongue lashing "@*!#%@*".. But if you make a complaint to the restaurant captain, they will replace u with another fresh bowl of noodle..
To ALL BUDGET TRAVELLER:
You get what you pay.. Your got cheap ticket but of course no frill.. So no point complaint about the lack of service... If you expect service, please book a premier carrier so that it gave you some reason to "Bang Table" if the service is not up to your satisfaction...
No comments:
Post a Comment